Privacy policy

ИП РЫТИКОВ (Kazakhstan). Contact: support@sparqai.chat.

What we process

We store your username, a salted password hash, hashed access tokens, selected model, chat messages and answers, credit balance and payment records. We use your IP address to limit abuse. Authentication limits use hashed identifiers and expire automatically.

AI providers

To answer a question, we send its text and the conversation context to the provider of your selected model: Anthropic, OpenAI, Google or xAI. Their processing and retention policies apply to data received by them. Messages may be processed outside your country. Do not submit information you are not authorized to share. We do not sell your conversations or use them to train our own models.

Payments

Polar processes purchases as merchant of record. We send an account identifier and selected plan to associate payments with your credits. Polar collects payment and billing details; we do not receive or store your full card number. Polar may retain records required for tax, accounting, dispute handling and fraud prevention.

Purpose and retention

Account and chat data are processed to provide the service you request. Security and limited operational records protect the service against abuse. Financial records support payment reconciliation and legal obligations. Chat history is retained until you delete your account. Completed request records are normally removed after 24 hours.

Production diagnostics are disabled by default. If enabled during a support investigation, diagnostics can include keyboard input and device events. We will tell you before asking you to use a diagnostic build. Server error logs may contain request details and are access restricted.

Cookies

We use essential cookies to keep you signed in and protect forms from forged requests. Browser sessions expire after 12 hours. This site does not include advertising or analytics cookies.

Your choices

In your account, you can download your data, change your password, disconnect watches and delete the account. Deletion removes chat history, diagnostics, credentials and access tokens from the active database. It also requests deletion and anonymization of the Polar customer and cancels subscriptions. Payment audit records are retained separately where needed; they do not contain chat content.

Deletion cannot recall messages already processed by an AI provider. Restricted backups may retain older data until they expire. Contact us to request access, correction, deletion or information about processing by our providers, or to exercise other rights available under the law that applies to you.

Changes

We will update this notice when our data practices change. Material changes will be communicated before they take effect where required.